Terms of Service for Katalis.app Omnichannel

Effective Date: January 1st, 2025

1. Acceptance of Terms

By using Katalis.app Omnichannel (“the App”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use the App.

2. Description of Service

Katalis.app Omnichannel is an omnichannel customer service platform that enables businesses to manage customer communications across multiple channels from a single interface. The App integrates with Facebook and Instagram to allow businesses to receive, respond to, and manage direct messages from their customers through Facebook Messenger and Instagram Direct Messages within our unified platform.

3. Facebook Integration and Data Usage

When you log in with Facebook, we access only the permissions you explicitly grant
We use Facebook Login solely for authentication and to access the data necessary for our service
Your Facebook login credentials are never stored on our servers

3.2 Data We Collect

We may collect and use the following information through Facebook and Instagram integration:

For Business Clients (Page Administrators):

Facebook/Instagram Page information and access tokens
Page messaging permissions
Basic business profile information

For End Customers (via their interactions with client businesses):

Facebook/Instagram profile information (name, profile picture, user ID)
Message content and conversation history
Timestamp and delivery status of messages
Basic public profile information necessary for customer service identification

Specific Facebook/Instagram Permissions We Request:

pages_messaging – To send and receive messages on behalf of connected Pages
pages_show_list – To display and manage connected Facebook Pages
pages_read_engagement – To read Page posts and comments for customer service
pages_manage_metadata – To access and update Page information and webhook subscriptions
Business Asset User Profile Access – To access customer profile information (name, profile picture) from Messenger conversations
instagram_basic – To access basic Instagram account information
instagram_manage_messages – To send and receive Instagram Direct Messages

3.3 How We Use Your Data

We use your information to:

For Business Clients:

Authenticate and connect your Facebook/Instagram business accounts
Enable message management across Facebook Messenger and Instagram Direct Messages
Provide unified customer service dashboard functionality
Maintain conversation history for customer service purposes
Generate customer service analytics and reporting

For End Customers:

Display your profile information to the business for customer identification
Facilitate message delivery between you and the business
Maintain conversation context and history for better customer service
Enable businesses to provide personalized customer support

Data Storage and Customer Profiles:

We securely store customer profile information to enable businesses to:
- Identify returning customers across conversations
- Access conversation history for context
- Provide personalized customer service
- Maintain customer service records as required by business needs

4. Privacy and Data Protection

4.1 Privacy Policy

Your privacy is important to us. Please review our Privacy Policy at https://www.katalis.app/privacy-policy/, which explains how we collect, use, and protect your information.

4.2 Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

4.3 Data Retention

We retain your data as follows:

Business account data: Retained while your account remains active and for up to 90 days after account closure
Customer conversation data: Retained according to your business requirements and legal obligations, typically for customer service and record-keeping purposes
Customer profile data: Retained to maintain conversation history and customer identification, deleted upon business request or account closure
Message data: Stored securely for customer service continuity and business analytics

5. User Responsibilities

You agree to:

Provide accurate and complete information
Use the App in compliance with all applicable laws and regulations
Not use the App for any unlawful or prohibited purpose
Not attempt to gain unauthorized access to our systems
Respect the intellectual property rights of others

6. Facebook Platform Policies

By using our App, you also agree to comply with:

Facebook’s Terms of Service
Facebook’s Platform Policy
Facebook’s Community Standards

7. Prohibited Uses

You may not use the App to:

Violate any laws or regulations
Infringe on intellectual property rights
Transmit harmful, offensive, or inappropriate content
Attempt to reverse engineer or hack the App
Use automated systems to access the App without permission

8. Account Termination

We reserve the right to terminate or suspend your access to the App at any time, without prior notice, for:

Violation of these Terms
Violation of Facebook’s policies
Fraudulent or illegal activity
Any other reason we deem necessary

9. Disclaimers and Limitations of Liability

9.1 Service Availability

The App is provided “as is” without warranties of any kind. We do not guarantee uninterrupted or error-free service.

9.2 Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the App.

10. Intellectual Property

All content, trademarks, and intellectual property in the App are owned by [Your Company Name] or our licensors. You may not use our intellectual property without written permission.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the App constitutes acceptance of the modified Terms.

12. Governing Law

These Terms are governed by the laws of Singapore without regard to conflict of law principles.

13. Contact Information

If you have questions about these Terms, please contact us at:Katalis.App Pte. Ltd., UEN 201606124G

Email: hello at katalis.app
Address: 60 Paya Lebar Rd #07-54 Paya Lebar Square, Singapore 409051