Features
Everything your team needs to answer, qualify and book every enquiry.
IntegrationsAdd-on, see pricing
Let the AI take action in your own systems: update your CRM, book appointments on your calendar, and call your own APIs.
- Webhooks
- APIs
- MCP integration
- Google Calendar
- Your CRM
Reports
See how fast each agent and team replies and resolves conversations, who resolved what, and how satisfied your customers are.
- First response time
- Resolution time
- Conversations resolved, by agent, team and inbox
- CSAT scores after each chat
Train AIAdd-on, see pricing
Teach the AI your business. Add your documents and help-center articles, and it answers customers from them, then hands the chat to your team when it cannot help.
- Answers from your own content
- Update it any time
- Hands over to a person when unsure
Buying intent detectionAdd-on, see pricing
The AI reads each conversation and labels it with one of five buying-intent levels, so your sales team knows who to follow up first.
- 5 levels, from just browsing to ready to buy
- Filter the inbox by level
- Your sales team follows up on the hottest leads
WhatsApp campaignsAdd-on, see pricing
Send WhatsApp campaigns to the customers you choose. Pick your audience by label or segment, choose an approved message template, and send it now or schedule it. Replies land in your inbox.
- Target by label or segment
- WhatsApp-approved templates
- Replies continue as normal conversations
Also needs the WhatsApp channel add-on.
Human handoffAdd-on, see pricing
Customers can ask for a person at any time, and the AI offers one when it does not know the answer. Your agent takes over with the whole conversation and the customer’s answers already on screen.
- On request, or when the AI is unsure
- Full chat history and collected answers
- One-click AI summary for the agent
Every channel, one inbox
Answer email, website chat, WhatsApp, SMS and social messages from one shared inbox, so every enquiry has a clear owner and nothing slips through.
- Website chatFree
- InstagramAdd-on, see pricing
- MessengerAdd-on, see pricing
- WhatsAppAdd-on, see pricing
- EmailAdd-on, see pricing
- SMSAdd-on, see pricing
- TelegramAdd-on, see pricing
- LineAdd-on, see pricing
More features
The rest of what the Katalis.app inbox does every day.
Fewer wasted meetings
Screening questions and rules keep your calendar for prospects who fit.
Faster first response
The bot or AI answers the moment a message lands, day or night.
Complete lead records
Every answer is saved as a contact attribute, not buried in a chat.
Automatic follow-up
Rules label, assign or message on every update. Campaigns re-contact old enquiries.
A help center that answers first
Searchable articles customers can read any time, and ready answers for your agents.
Contacts you can work with
Import, export and merge contacts, and save filters for any group of leads.
Bulk actions and priorities
Assign, label or resolve many conversations at once, and flag the urgent ones.
A website chat that looks like yours
Your colour, greeting and business hours on the chat visitors see.
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Start with a free inbox, or let us set up AI qualification for you.
- Start free
- No time limit, no ads