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Book patients even after you close.

Patients message at 11 PM, between meetings, or while waiting at school pick-up. The AI answers from your price list, books a free slot, sends a reminder the day before, and passes medical questions to your team.

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  • Medical questions go to your team
  • Uses your prices and your schedule
  • Replies in the patient’s language

Patients message after you close

Your front desk works from 8 to 5. Many patients only have time to book in the evening. The AI replies to them right away.

  1. 21:40

    How much is scaling and polish?

    S$120 at our clinic, and it takes about an hour. Would you like a slot this week?

  2. 23:14

    Can I get teeth whitening on Tuesday morning?

    Yes, 10:30 is free with Dr. Lim. Shall I book it for you?

  3. 05:52

    My crown came off. Can I come in today?

    Sorry to hear that. I’ve marked this as urgent, and our team will call you when we open at 8:00.

Fewer missed appointments

Patients get a reminder the day before, with one-tap buttons. If they can’t come, the AI moves them to another free slot, and the old slot opens up for someone else.

  1. Jia Hui moved to Saturday

    The calendar is updated and your team gets a notification.

  2. Thursday 09:00 is free again

    The AI can offer it to the next patient who asks for Thursday morning.

What the AI answers, and what it leaves to you

You decide where the line is. This is where most clinics put it.

The AI answers

  • Prices from your list
  • Opening hours, location and parking
  • Which insurance you accept
  • How to prepare for a treatment
  • Booking, rescheduling and cancelling

Your team answers

  • Symptoms and diagnosis
  • Medicines and doses
  • Test results
  • Complaints
  • Anything urgent, flagged right away

Questions clinics ask

Will the AI give medical advice?

No. It only answers practical questions from information you approve, like prices, opening hours, preparation and insurance. Questions about symptoms, medicines or results go to your team.

What happens with an urgent message at night?

You tell us what counts as urgent, and we set up the AI to tell the patient what to do next and mark the conversation as urgent, so your team sees it first.

Can it book into our schedule?

Yes, through Google Calendar. The AI checks your free times and working hours, and only offers slots that are really free. If you use a different booking system, ask us in the demo.

How do the reminders work?

We set up a WhatsApp reminder that goes out the day before, with Confirm and Reschedule buttons. You choose when it is sent and what it says. WhatsApp approves the message template first.

Where is patient data stored?

All connections are encrypted, and staff only see the inboxes they are added to. Clinics that want the data on their own servers can have Katalis.app installed there, as part of our AI automation service.

We have three branches. Does it work for us?

Yes. Each branch can have its own inbox, team and schedule, and the AI asks the patient which branch they want.

How many messages came in after 5 PM last week?

Book a 30-minute demo. We load your price list and schedule, and show you how many of those messages could have become appointments.

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